Shipping & Return Policy

Last Updated: August 2026

Shipping Policy

Processing Time

  • Orders are picked, packed, and handed to the carrier within 12 hours on average
  • You'll receive a shipping confirmation email with your tracking number once your order ships

Delivery Estimates

Transit times vary by destination:

  • West Coast (CA, OR, WA): 2–3 business days
  • Central US (TX, IL, CO): 3–4 business days
  • East Coast (NY, VA, FL): 5–6 business days
  • Canada: 5–10 business days
  • UK & Spain: 10-14 business days

These are estimates and may vary based on carrier volume and weather conditions.

Order Tracking

  • All customers receive tracking information via email once their order ships
  • Track your shipment using the provided tracking number
  • "Label Created" means your shipping label has been generated and your order is being prepared for carrier pickup. This status can last 1–2 days before the next tracking scan.
  • Some carriers provide fewer tracking updates than others. It's normal for tracking to jump from "Label Created" to "Out for Delivery" in some cases. If your tracking hasn't updated in 7+ business days, please reach out.

Shipping Address Changes

  • If you need to update your shipping address, contact us at support@tryzalt.com as soon as possible
  • Important: Once an order has shipped, we cannot modify the delivery address

Return & Refund Policy

We want you to love ZALT. If you're not satisfied with your purchase, we accept returns within 30 days of delivery.

Return Eligibility

  • Returns are accepted within 30 days of the delivery date
  • Tins must be unopened and unused, in their original packaging
  • Opened tins can't be restocked — but if you're unhappy with your order, contact us and we'll make it right

How to Start a Return

  • Email support@tryzalt.com with your order number and the reason for your return
  • We'll reply with return instructions and the return address
  • Return shipping costs are the customer's responsibility, unless the return is due to a damaged, defective, or incorrect item
  • Once we receive and inspect your return, we'll issue a full refund to your original payment method

Order Cancellations

  • You may cancel your order before it ships for a full refund
  • Contact support@tryzalt.com to request a cancellation
  • Refunds are processed immediately upon request

Refund Timeline

When we issue a refund:

  • The refund appears in your Shopify account immediately
  • Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
  • PayPal: 3-5 business days
  • Shop Pay: 2-5 business days

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us immediately at support@tryzalt.com
  • Include photos of the product and packaging
  • We will replace the item or issue a full refund at no cost to you

Questions?

For any shipping or return questions: