Shipping & Return Policy

Last Updated: January 2025

Shipping Policy

Standard Shipping

  • Orders are processed and shipped within 1-2 business days
  • Delivery times vary by location (see below)

Shipping Locations

  • United States: 2-4 business days
  • Canada: 5-10 business days
  • United Kingdom: 7-14 business days
  • Spain: 7-14 business days

Order Tracking

  • All customers receive tracking information via email once their order ships
  • Track your shipment using the provided tracking number

Shipping Address Changes

  • If you need to update your shipping address, contact us at support@tryzalt.com as soon as possible
  • Important: Once an order has shipped, we cannot modify the delivery address

Return & Refund Policy

Due to the nature of our product, we do not offer returns at this time. All sales are final.

Order Cancellations

  • You may cancel your order before it ships for a full refund
  • Contact support@tryzalt.com to request a cancellation
  • Refunds are processed immediately upon request

Refund Timeline

When we issue a refund:

  • The refund appears in your Shopify account immediately
  • Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
  • PayPal: 3-5 business days
  • Shop Pay: 2-5 business days

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us immediately at support@tryzalt.com
  • Include photos of the product and packaging
  • We will replace the item or issue a full refund at no cost to you

Questions?

For any shipping or return questions: